Q: Set a Logout Time for Your Daytona and California rg Device

Set up a logout time for your Daytona and California rg device quickly and efficiently with our easy-to-follow instructions.

Question 1

California rg Device Complete Training Video

Accepted Answer

This comprehensive video provides proper operational procedures and imaging techniques on the California rg.

Question 2

California rgb Device Complete Training Video

Accepted Answer

This comprehensive video provides proper operational procedures and imaging techniques on the California rgb.

Question 3

Daytona Device Complete Training Video

Accepted Answer

This comprehensive video provides proper operational procedures and imaging techniques on the Daytona.

Question 4

Silverstone Device Complete Training Video

Accepted Answer

This comprehensive video provides proper operational procedures and imaging techniques on the Silverstone.

Question 5

Monaco Device Complete Training Video

Accepted Answer

This comprehensive video provides proper operational procedures and imaging techniques on the Monaco.

Question 6

Ultra-widefield Primary Device Complete Training Video

Accepted Answer

This comprehensive video provides proper operational procedures and imaging techniques on the Ultra-widefield Primary device.

Question 7

Mirror Cleaning Procedure

Accepted Answer

Protect your investment by following the proper mirror-cleaning process found in this video to safely clean your Optos device.

Question 8

Downloading or Requesting a User Manual for My Device (Instructions for Use)

Accepted Answer

User Manuals (Instructions for Use) for all Optos devices are available for download in a number of languages, and can be found in CustomerCentral.

Question 9

Restart Reboot Device

Accepted Answer

Optos recommends restarting/rebooting devices once per week.

Question 10

Set a Logout Time for Your Daytona and California rg Device

Accepted Answer

Set up a logout time for your Daytona and California rg device quickly and efficiently with our easy-to-follow instructions.

Question 11

Manually Edit, Change, or Update the Autolaterality on Your California Non-RGB Device

Accepted Answer

Easily update auto-laterality settings on your California device with our simple guide.

Question 12

Using the Auto-montage Feature

Accepted Answer

Auto-montage allows a series of images to be montaged to show up to 220° (97%) of the retina. This feature of OptosAdvance works with optomap color and optomap af images. Auto-montage overview and imaging tips, inside.

Question 13

Adding OptosAdvance Shortcut to Additional Devices

Accepted Answer

Instructions for easily adding OptosAdvance review software to other computers and/or tablets.

Question 14

Manage Work Items OptosAdvance

Accepted Answer

Learn how to add folders, worklists, and manage other work items using OptosAdvance.

Question 15

Accessing Optos Web Patient Registration (OWPR)

Accepted Answer

Optos Web Patient Registration (OWPR) is a secure, web-based platform that enables users to enter patient information from any computer. Improve your practice’s efficiency here.

Question 16

Create a Desktop Shortcut for OptosAdvance

Accepted Answer

Information on how to create a desktop shortcut for OptosAdvance.

Question 17

Edit Permissions in OptosAdvance

Accepted Answer

Instructions for users with existing Administrative privileges to modify user permissions in OptosAdvance.

Question 18

Change Password in OptosAdvance Using Optos Web Patient Registration (OWPR)

Accepted Answer

Instructions for updating or changing your password to Optos Web Patient Registration (OWPR).

Question 19

Merging Patients in OptosAdvance

Accepted Answer

Do you have patients with two different IDs? Here are instructions on how to move, merge, or edit patient records.

Question 20

Adjusting Gamma of Images in OptosAdvance

Accepted Answer

Instructions for users to use the Gamma Tool in OptosAdvance.

Question 21

OptosAdvance Overview and Capabilities

Accepted Answer

OptosAdvance is a comprehensive image management solution for eyecare. It enables clinicians to review, annotate, securely refer, and archive images from any eyecare diagnostic devices in their practices. Learn how to utilize OptosAdvance.

Question 22

Compare Prior Patient Images OptosAdvance

Accepted Answer

Capturing optomap images of your patients at each visit allows you to provide a historical representation of their eye health and also monitor any changes you may be watching. This information will provide you with the ability to compare prior patient images within OptosAdvance.

Question 23

Editing a Patient with Two Different IDs in OptosAdvance

Accepted Answer

Do a single patient listed with two different IDs in OptosAdvance? Here's how to combine unify those IDs to a single patient ID.

Question 24

Exporting and Emailing Images from OptosAdvance

Accepted Answer

Efficiently export, email, and print images from OptosAdvance. Inside is a complete guide to managing your image files.

Question 25

Edit Patient Data in OptosAdvance

Accepted Answer

Easily update patient data in OptosAdvance with our simple guide.

Question 26

Measuring Cup-to-Disc Ratio

Accepted Answer

Learn how to accurately measure the Cup-to-Disc ratio in OptosAdvance with our comprehensive guide.

Question 27

Import Non-DICOM Image Files OptosAdvance

Accepted Answer

OptosAdvance enables the upload of non-DICOM images and files. For detailed guidance, please review the provided instructions.

Question 28

Import DICOM Image Files OptosAdvance

Accepted Answer

OptosAdvance enables the upload of DICOM files from multiple patients and studies by use of a zipped file. Follow the step-by-step guidance provided for more details.

Question 29

Enter New Patient Optos Web Patient Registration (OWPR)

Accepted Answer

Adding patients to OWPR can be done one by one or through an upload of a .csv file from your electronic health record (EHR) system. For guidance, please review the instructions provided.

Question 30

Create a New User in Optos Web Patient Registration (OWPR)

Accepted Answer

An Optos Web Patient Registration (OWPR) Admin may create new users for the platform. Follow the provided guidance for step-by-step instructions.

Question 31

Access and Password Reset for OptosCloud

Accepted Answer

Having trouble accessing OptosCloud or need to reset your password? Use the step-by-step guide to get you back on track.

Question 32

Viewing patient studies in OptosAdvance

Accepted Answer

OptosAdvance has many easy-to-use features for reviewing patient studies a breeze. Use the step-by-step instructions provided.

Question 33

Adding New Users in OptosAdvance

Accepted Answer

New users may be added to OptosAdvance by an Admin user for the application. Please use the Instructions and a step-by-step guide.

Question 34

Adding New Users in OptosDirectory

Accepted Answer

OptosDirectory is used to add new users for California, Daytona, Monaco, Silverstone, and UWF Primary devices. See step-by-step instructions here.

Question 35

Printing Images in OptosAdvance

Accepted Answer

Step-by-step instructions for printing images from patient studies in OptosAdvance.

Question 36

Viewing different retinal layers in OptosAdvance

Accepted Answer

How to view and scroll between the different layers of the retina in OptosAdvance.

Question 37

Changes to my account or device location

Accepted Answer

For Customers outside of the US and Canada please get in touch with your local representative. Is your practice moving? Do you need your Optos device moved to a different location? Did you change addresses and need to update your existing information and Find a Provider listing? Learn how to schedule a move and/or submit changes to your account information.

Question 38

Viewing Invoices, Paying Optos, and Setting Up a W9

Accepted Answer

If you are a new vendor in the US or Canada who needs to set up a payment method, or if you need to update your current payment status, or submit a W9, please continue to read.

Question 39

Create an Account for CustomerCentral

Accepted Answer

CustomerCentral houses a multitude of useful information for Optos customers about their device and other materials. Learn how to create a CustomerCentral account here.

Question 40

Order Marketing Materials

Accepted Answer

Customers can order marketing materials from CustomerCentral. Here are instructions on how to order available materials for your country.

Question 41

Order a Replacement Eye Pad

Accepted Answer

Replace your worn face plate and/or eyepiece in just a few simple steps. This information may vary based on your country.

Question 42

Promote Your Optos Device and optomap Technology on Your Website and Social Media

Accepted Answer

Ready to showcase your Optos device and optomap technology? Find templates, images, and copy examples for promoting Optos on your website and social media.

Question 43

Forgot Password for CustomerCentral

Accepted Answer

Locked out of your CustomerCentral account? Discover the simple steps to reset your password and regain access.

Question 44

Order Wet and Dry Wipes

Accepted Answer

Need cleaning wipes for your Optos device? Here’s how to easily order both the wet and dry cleaning wipes. This information may vary based on your country.

Question 45

Log In to CustomerCentral

Accepted Answer

Curious about how to access your CustomerCentral account? Unlock the step-by-step guide to seamless login.

Question 46

Stereo Imaging with Daytona, California, Monaco, Silverstone

Accepted Answer

Stereo imaging is a technique for creating or enhancing the illusion of depth. Images are examined with a stereoscope for review in all 3 dimensions. Find detailed information on performing stereo imaging on your Daytona, California, Monaco, and Silverstone.

Question 47

Eye Steering with Daytona, California, Monaco, and Silverstone

Accepted Answer

Discover imaging instructions on how to perform eye steering on Daytona, California, Monaco, and Silverstone devices.

Question 48

Using Multimode Feature on Monaco, Silverstone, and California rgb

Accepted Answer

Using multimode, you can capture the color, af, and OCT scans for both eyes in as little as 90 seconds. Learn how to use multimode on Monaco, Silverstone, and California rgb devices.

Question 49

Patient Positioning

Accepted Answer

Check out proper positioning and alignment tips to capture the largest field of view on your optomap images.

Question 50

Troubleshooting optomap Image Quality

Accepted Answer

An image with too much eyelid and/or lashes visible can impact the quality of the review and potentially obscure areas of interest within your images. Find tips to reduce lid and lash interference in images.

Question 51

Improve OCT image quality with Monaco and Silverstone

Accepted Answer

Dense OCT scans and grainy images are often the result of a Signal to Noise Ratio (SNR) problem. OCT scans using Monaco and Silverstone devices require the SNR value to be at a minimum of 6/10. Readjust the values on your machine with information found here.

Welcome to Optos Support Portal. How can we help?

What Do You Need Help With Today?

General

Devices

Imaging

Software

Tip of the Month

Optos Support Portal – Most Frequently Searched Topics

Most Frequently Asked Questions

General Topics